Aberfeldy Cottages Privacy Notice

This Privacy Notice applies to everyone whose information is provided as part of an enquiry or booking. If you are providing information about anyone else, please make sure that they have seen this notice, and that you have their permission before giving us any personal data about them.

What sort of data does Aberfeldy Cottages hold about you?

We collect and keep data about you. This includes the personal data you give via our website, email or over the phone when you enquire or make a booking, during or after your visit, as well as information you have provided to a 3rd party booking site, such as Freetobook.

We keep data about your enquiry or visit. This includes payments you make. We do not keep any bank or payment card details.

We will keep and use personal data about other people whose information you have provided.

We will ask for personal data that is essential for us to know so that we can provide our service to you. If we ask for personal data that is not essential, we will explain why and tell you the consequences if you do not provide us with the personal data.

How does Aberfeldy Cottages use your personal data?  Necessary uses – providing our service:

To provide our services to you we will need to use your personal data, and personal data relating to any other persons whose data is connected with providing our service.

We may need to use this personal data when you enquire, when you make a booking, during your visit and after your visit.

We use the personal data about you and others to manage and update your booking.  It is necessary that we are able to use your personal data in this way to provide our service to you.

We may contact you by phone, post, email or SMS. We might use these to contact you with information about your enquiry or booking (for example, to let you know availability or prices or to answer any queries before, during or after your visit).

We also use your personal data for other ‘legitimate business interests’. These are other uses allowed by law which are necessary to enable us to provide our service. These include managing and operating our business and improving our business.

We may use your personal data to improve our business. We might use your information to understand customers’ needs and requirements to match our service to customers’ needs.

Will Aberfeldy Cottages send me marketing information?

We may use your personal data to send you relevant marketing information. We do this so we can tell you about our cottages. We may send marketing by email.

You can opt out of marketing at any time, by contacting us.

Who do Aberfeldy Cottages share your personal data with?

Aberfeldy Cottages does not share your information.

How long does Aberfeldy Cottages keep your personal data for?

When you have made a booking, we keep personal data for 5 years after your visit.
When you have enquired but not made a booking, we keep data for up to 1 year.

Your Rights

You have the right to know what data we hold about you. This is called your ‘subject access rights’.

If you ask us for this, we will send you a copy of all the personal data we hold about you. If you want a copy of your personal data, please contact us.

You have the right to change or amend your personal data if you think any of the personal data we hold about you is incorrect or incomplete. Contact us and we will change it.

You have the right to stop us using your data, or ask us to delete the personal data we hold about you. If you want us to stop using or delete your personal data, please contact us.

Contact details

Email susan@aberfeldycottages.co.uk
Telephone 01887 820478

More Information

For more data about your rights, visit the Information Commissioner’s Office website
The Information Commissioner’s Office is the UK’s independent authority set up to uphold information rights, and promote data privacy for individuals. Their website is www.ico.org.uk.

If you have a complaint or concern about how we have handled your personal data and we have not been able to sort it out to your satisfaction, you have the right to lodge a complaint with the ICO.